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Blue Bay Grand Esmeralda image
 
(based on 8 ratings)
Brand: LocoGringo
Located in: All-inclusive Resort
The Grand Esmeralda has an exclusive location on a beautiful stretch of beach a few kilometers north of Playa del Carmen. Enjoy deluxe accommodations, beach front lake pool, wide fine sand beach, water sports, restaurants, gym, SPA
Review Snapshot®
Avg. Customer Rating:
 
3.6 stars
(based on 8 reviews)
75% of respondents would recommend this to a friend.

Customers most agreed on the following attributes:

Pros:
Clean environment(6), Friendly & helpful staff(5), Good dining/beverage options(6), Good entertainment & activities(5), Good location(5)
Cons:
Unfriendly staff(3)
Best Uses:
Beach vacation(3), Spending time with family/friends(6)
Describe Yourself:
Enjoys beach & water sports(5), Interested in cultural & nature activities(4), Looking for quiet & relaxation(4), Seeking a family vacation/destination(6)
(Showing first 5 of 8 reviews)
 
not good!
By caligirlVerified Purchaser from san jose, ca on 7/21/2010
Cons:
Bad Food/Beverage Options, Not Very Clean, Unfriendly Staff
Describe Yourself:
Enjoys Beach & Water Sports, Interested in Cultural & Nature Activities, Looking for Quiet & Relaxation, Seeking a Family Vacation/Destination
Bottom Line:

Comments about LocoGringo Blue Bay Grand Esmeralda:

The experience at the hotel was anything but grand, i would NOT recommend this hotel to friends or family, they had AWFUL customer service, the facilities were falling apart, the food was awful and overall our experience was very very poor. wish i had done more research and really looked at the reviews more closely before booking. beware!

 
Won't be back anytime soon...
By BertVerified Purchaser from Brooklyn, NY on 7/20/2010
Cons:
Bad Food/Beverage Options, Not Very Clean, Small Rooms, Unfriendly Staff
Describe Yourself:
Enjoys Beach & Water Sports, Interested in Cultural & Nature Activities, Looking for Quiet & Relaxation, Newlywed/Couple
Bottom Line:

Comments about LocoGringo Blue Bay Grand Esmeralda:

Same buffet over and over became tiresome. I was there with a large group for a wedding and almost everyone cut their foot in the pool. Staff was friendly for the most part, just really unreliable.

 
ENJOY THE RELAXED LIFE
By VILLAGE INTENSEVerified Purchaser from NYC on 7/18/2010
Pros:
Clean Environment, Friendly & Helpful Staff, Good Dining/Beverage Options, Good Entertainment & Activities, Good Location, Proximity to the Beach, Spacious rooms, Well-Appointed
Best Uses:
Adult Vacation, Adventure/Nature Experience, Beach Vacation, Cultural Experience, Pampering Yourself, Spending time with Family/Friends, Wedding Destination
Describe Yourself:
Interested in Cultural & Nature Activities
Bottom Line:

Comments about LocoGringo Blue Bay Grand Esmeralda:

COMFORTABLE AND USER FRIENDLY

 
Excellent Accommodations and Exceptional
By Tom and AmyVerified Purchaser from Boston, Massachusetts on 6/14/2010
Pros:
Clean Environment, Friendly & Helpful Staff, Good Dining/Beverage Options, Good Entertainment & Activities, Good Location, Proximity to the Beach, Spacious rooms, Well-Appointed
Best Uses:
Adventure/Nature Experience, Beach Vacation, Cultural Experience, Pampering Yourself, Romantic Getaway, Spending time with Family/Friends, Wedding Destination
Describe Yourself:
Enjoys Beach & Water Sports, Interested in Cultural & Nature Activities, Looking for Quiet & Relaxation, Seeking a Family Vacation/Destination
Bottom Line:

Comments about LocoGringo Blue Bay Grand Esmeralda:

The landscaping is superb, the facilities at the highest standard -- well appointed and exceptionally clean

Service & Delivery comments:

Complete with rose petals on the bed and in the bathroom, immediate golf-cart transportation when called for, and honesty the watchword (we lost a SEIKO watch that was returned by the room maid) --the service was friendly and above expectations.

 
Would definitely go back!
By TX TinkerVerified Purchaser from Dallas, TX on 5/25/2010
Pros:
Clean Environment, Good Dining/Beverage Options, Good Entertainment & Activities, Good Location, Proximity to the Beach, Spacious rooms, Well-Appointed
Cons:
Not much beach, Unfriendly Staff
Best Uses:
Spending time with Family/Friends
Describe Yourself:
Enjoys Beach & Water Sports, Seeking a Family Vacation/Destination
Bottom Line:

Comments about LocoGringo Blue Bay Grand Esmeralda:

The property was great. Very good food/restaurants. The entertainment and bar in the evenings was very good. Staff could be more friendly - more so the bartenders. Most of them acted like you're a bother. All in All, would definitely go back.

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